River Cree Privacy Policy

Privacy matters. In Canada, we treat personal information as something you control.

Navigation

Your Rights & Choices
How We Use Information
Sharing & Disclosures
Website Data & Tracking
Cookies & Similar Technologies
Security Measures & Retention
Mobile App Data Practices

International Data Transfers
Children & Minors
On-Site Surveillance
Privacy Policy Updates
Quick Reference
Contact the Privacy Officer

Our approach emphasizes clear explanations, practical choices, and safeguards that fit how you use our services. When you share information with us, we use it only for defined purposes and avoid unrelated uses.

Your Rights & Choices

Depending on your location, you may have rights to access and manage your personal information. We support requests for access, correction, and deletion, subject to certain exceptions.

Request access to the personal information we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Request deletion of your information, where applicable.
Opt out of marketing communications at any time.
Request data portability in a structured, machine-readable format.

To exercise these rights, contact us using the details in the Contact section below. We may verify your identity to help protect your information.

How We Use Information

We collect and use information to support reservations, account features, rewards programs, and service operations. Some activities include verification steps to meet regulatory expectations.

We may also use information to help prevent fraud, respond to requests, and keep transactions and reservations running smoothly. We send promotional communications only with your consent.

We share information only in limited situations tied to how we operate. When third parties help us deliver services, we require them to follow protective obligations when handling your data.

Service providers supporting payments, hotel systems, and IT operations.
Corporate affiliates for purposes consistent with this Privacy Policy.
Legal requirements, including lawful requests by authorities.
Business transfers such as mergers, acquisitions, or asset sales.
Third parties when you have given consent.

We do not sell your personal information to third parties.

Website Data & Tracking

When you browse our website, certain information is collected automatically to keep the experience functional and secure. This includes device and usage data that helps us understand how features perform.

Cookies & Similar Technologies

We use cookies and similar technologies to support authentication, remember preferences, analyze usage patterns, and deliver targeted content. You can manage cookies through your browser settings and other tools.

Disabling cookies may limit your ability to use certain features of our services.

Security Measures & Retention

We use technical and organizational measures designed to reduce unauthorized access, alteration, disclosure, or destruction. However, no transmission or storage method is completely secure, so absolute security cannot be guaranteed.

We keep personal information only as long as needed for the purposes described here, unless a longer retention period is required or permitted by law. Retention decisions consider sensitivity, potential risk, and legal obligations.

Mobile App Data Practices

Our mobile application may collect similar categories of information as the website, including device details, usage data, and location data when you give permission.

Information may also reflect transaction history and gaming preferences to support account functions and improve service features.

International Data Transfers

We primarily store and process information in Canada. Some service providers may be located in other countries. When information is transferred outside Canada, we take steps intended to maintain appropriate safeguards and legal compliance.

Children & Minors

Our services are not intended for individuals under the legal gambling age in Alberta (18 years). We do not knowingly collect personal information from minors, and we will take steps to delete it if identified.

On-Site Surveillance

For security and regulatory reasons, our physical casino premises are monitored by surveillance cameras. This surveillance does not typically extend to private areas such as hotel rooms and restrooms.

Privacy Policy Updates

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Material changes are posted on our website and mobile application with an updated “Last Updated” date.

Quick Reference

Topic	Summary	Key Points
Personal info collected	May collect personal information you voluntarily provide when:	Creating an account Making a reservation Joining the Players Club program Engaging with services
How info is used	Stated uses include:	Process transactions and reservations Verify identity and age (Alberta gaming regulations) Manage Players Club account and rewards
Cookies & similar tech	Used on website and mobile application to enhance experience.	Authenticate users Remember preferences Analyze usage patterns Deliver targeted content Disabling cookies may limit certain features Control via browser settings and other tools
Sharing & disclosures	Stated situations where information may be shared/disclosed:	With your consent Corporate affiliates (parent company, subsidiaries, affiliates) for consistent purposes Business transfers (merger, acquisition, sale of assets) Legal requirements (law, regulation, legal process, governmental request; incl. national security or law enforcement)
Service providers	Providers are contractually obligated to protect your information.	Some service providers may be located in other countries.
International transfers	Primarily store and process information in Canada.	When transferring outside Canada, steps are taken to ensure appropriate safeguards and compliance with applicable data protection laws.
Data retention	Retained as long as necessary for the purposes in the policy, unless a longer period is required or permitted by law.	Retention considers amount, nature, sensitivity, risk of harm from unauthorized use/disclosure, and applicable legal requirements.
Rights & choices	Depending on location, rights listed include:	Access Correction Deletion (subject to certain exceptions) Data portability (structured, machine-readable format) Opt-out of marketing communications To exercise rights: contact via “Contact Us” section
Children & minors	Services are not intended for individuals under the legal gambling age in Alberta (18 years).	Does not knowingly collect personal information from minors; if collected inadvertently, steps will be taken to delete it.
Security & limitations	Implements appropriate technical and organizational measures to protect personal information.	Cannot guarantee absolute security; no data transmission or storage system is completely secure.
Policy updates	May update the Privacy Policy from time to time for operational, legal, or regulatory reasons.	Material changes will be posted on website and mobile application with an updated “Last Updated” date.
Contact	Privacy Officer River Cree Resort & Casino 300 East Lapotac Blvd Enoch, Alberta T7X 3Y3 Canada	Email: [email pro

Contact the Privacy Officer

If you have questions, concerns, or requests about privacy, contact our Privacy Officer. Mail inquiries to River Cree Resort & Casino at 300 East Lapotac Blvd, Enoch, Alberta T7X 3Y3, Canada.

Support teams can also help with account-related requests, including Players Club needs. For faster handling, include enough information for us to locate your records.